Legal notice

Website operator

This website is operated under the trading name Shop Level.

Website: https://shop-level.shop
Email: info@shop-level.shop
Market served: United Kingdom

For an order, the contracting merchant is Shop Level as identified in the order confirmation and payment record. Customers should quote their order number in correspondence.

Purpose of the website

The website provides information about products and enables customers to place online orders. Product pages, prices and stock information are invitations to treat rather than binding offers. A customer makes an offer by submitting an order, and a contract is formed only when we accept it in accordance with the Terms of Service.

Contact and formal communications

General enquiries, complaints, cancellation notices, privacy requests and notices relating to website content may be sent to info@shop-level.shop. Email is monitored for business communications. A message is not treated as received merely because it was sent; customers should retain a copy and any delivery confirmation.

Consumer information

Before ordering, customers are shown the main characteristics of the goods, total price, payment method, delivery arrangements, delivery cost, cancellation information and any applicable contract duration. The checkout provides an opportunity to review and correct errors before an order is submitted. The final order button indicates that placing the order creates an obligation to pay.

Standard delivery is free and is ordinarily estimated at 15–20 days. Goods will be delivered within 30 days after contract formation unless another period is expressly agreed. Consumers generally have a 14-day right to cancel most online goods purchases after receipt, subject to statutory exceptions. Full details appear in the Shipping Policy and Return and Refund Policy.

Mandatory consumer rights

Nothing on this website excludes statutory protections. Goods must be as described, of satisfactory quality and fit for purpose. Depending on the circumstances, remedies may include rejection and refund, repair, replacement or price reduction. Contract terms are intended to be fair, transparent and interpreted consistently with UK consumer law.

Price transparency and fair commercial practices

Mandatory charges are displayed as part of the total price or made clear before the customer commits to pay. Paid optional extras require active consent. We do not permit fake consumer reviews, concealed incentivised reviews, misleading publication of reviews, false scarcity claims, hidden mandatory fees or other unfair commercial practices prohibited by the Digital Markets, Competition and Consumers Act 2024.

Intellectual property

Unless stated otherwise, the website’s design, written content, product presentation, graphics, photographs, logos and compilations are owned by or licensed to Shop Level and are protected by copyright, trade mark and other intellectual-property laws. Personal, non-commercial viewing and printing for shopping purposes is permitted. Reproduction, republication, distribution, scraping, framing, modification or commercial exploitation requires prior permission unless allowed by law.

Third-party names and marks belong to their respective owners. Their appearance does not imply endorsement unless expressly stated.

Accuracy and availability

We take reasonable care over website information but may correct errors and update content. Availability may change before an order is accepted. We do not promise uninterrupted or error-free access, and maintenance or circumstances outside reasonable control may cause temporary disruption. These statements do not exclude liability for inaccurate product information that forms part of an accepted consumer contract or any liability that cannot lawfully be excluded.

External links

Links to third-party websites are provided for convenience. We do not control their availability, security, content or privacy practices. Users should review the third party’s own terms and privacy notice. A link does not itself constitute endorsement.

Security

Users must not knowingly introduce malware, attempt unauthorised access, interfere with service, misuse credentials or attack the website. Suspected vulnerabilities should be reported responsibly to info@shop-level.shop and must not be exploited or publicly disclosed in a way that creates avoidable harm.

Privacy

Personal information is handled as described in the Privacy Policy. Non-essential cookies and similar technologies are used only with the required consent. Users can manage choices through the website’s cookie controls.

Complaints and disputes

Please send complaints to info@shop-level.shop. We will try to resolve them fairly and within a reasonable time. Consumers may also obtain independent advice from Citizens Advice and may use any court or alternative dispute-resolution route available by law.

Governing law

This notice and use of the website are governed by the law applicable in the part of the United Kingdom where the consumer lives, without depriving the consumer of mandatory protections. Consumers may bring proceedings in the courts available to them under applicable consumer-jurisdiction rules.

Updates

We may update this Legal Notice to reflect changes in the website, our practices or applicable law. The revision date shown above identifies the current version. Updates do not retrospectively reduce rights under an existing contract.